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Partial Ship Bluescreen Error
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Customer service will let you know when they can not partial ship something on the sales order side in Brightpearl

This reason is usually in the product that is on the sales order.  Here is how you take care of it

 

-Look up the sales order in Brightpearl

-Open the Sales Order by clicking on the Order ID

-You will have to check each item on the sales order, hopefully there is not many

-FYI  usually its going to be a product that was recently worked on somehow, sku change, vendor change etc.  So if you recognize a product that has had changes or what not you can start with them

-CLICK the item code

-Right Click the “Edit Product” and open in new tab

-Go to new tab, you will be in the product card

-Go into “Vendors” tab

-You will see a gray blank space selected

-Hold down your “Ctrl” key and then click this space

(Ctrl key part is important, in case we have multiple vendors for this product, you will un-select them if you do not hold down the ctrl key)

-It should disappear, click Save Changes

-Respond to customer service email and let them know its been completed.

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