Viewing Article

No StarNo StarNo StarNo StarNo Star | May 1 2017, 1:28 PM | Print
Orders Not Carrying Over to BrightPearl
BrightPearl will not accept order data if the email used by the customer is also used as a vendor's email (supplier) meaning if one person is both a customer and a vendor, they will need either two emails or we will have to do an edit in BrightPearl, see notes below.

This is from a helpdesk ticket #150 about Magento Order 100026389:

"The reason an order will not blow into BP was that the customer is already in BP as a vendor with the same email address.  BP does not like duplicate email addresses.
What I did to fix this:
  1. edit the email address in the vendor record: changed to
  2. Manually force the export of the order from Magento to BP

Please make a note to enter all new vendor emails as:
No comments have been made for this article yet.